Frequently asked questions

The serum offers a nourishing oil texture, the face cream provides daily hydration, and the Gua Sha is a tool for gentle facial massage. Visit the collection to compare their textures, ingredients and application guidance.

Each product page includes its ingredients or material, benefits and how-to-use instructions. Read those details alongside the product label before use. You can also visit Skincare Guides for available application guides.

Check the suitability guidance, texture and full ingredient list on the individual product page. Your choice should reflect your skin and your preferences. If an ingredient or product detail is unclear, ask our team before ordering.

You can check out as a guest. An account gives you access to your saved Favorites and account order history. Either way, enter a correct email address, delivery address and reachable phone number at checkout.

The checkout offers cash on delivery and online payment through Whish. Review the payment options and final total before placing your order. An online order remains pending until payment is confirmed.

Yes. You can adjust quantities or remove items in the cart before checkout. Review your products, delivery details and final total before submitting. If you have already placed the order, contact us with its reference so we can check what can still be changed.

Check the order status and any payment confirmation before submitting another order. A pending order does not mean payment has succeeded. If money was deducted or the outcome is unclear, contact us with your order reference and the payment details available to you.

We deliver within Lebanon, subject to confirmation that your address can be served. Enter a complete address and reachable phone number at checkout. International delivery is not currently offered.

Standard delivery within Lebanon costs USD $5.00. Delivery is automatically free only when the merchandise total after discounts is above USD $100.00. Review the delivery charge and final total at checkout before placing an order.

Delivery timing depends on your address and the courier’s progress. Use your order status page, or your account orders if you ordered while signed in, to check the information available. Contact us with your order reference for help with a delivery update.

Contact us as soon as possible with your order reference and the name or email used at checkout. We will check whether fulfilment can be stopped. A request is not a confirmed cancellation; an order already handed to the courier may be too far along to stop. See the Cancellation Policy for the full process.

Used serum, cream or Gua Sha cannot be returned or refunded for a change of mind, even within 10 days. Eligible unused online purchases retain the 10-day withdrawal right after delivery. Opening outer packaging alone is not proof of use.

Faulty, damaged, incorrect or misdescribed items are handled separately. See our Refund and Returns Policy and contact us before sending an item back.

Contact us with your order reference and a description; photos can help. A fault discovered after use is not automatically rejected. These rights are separate from change-of-mind returns and are not limited to 10 days. See the Refund and Returns Policy for details.

Use Sign in to access an existing account, or Create an account to register. Follow any email-verification instructions shown during registration.

Use Forgot password and enter the email address associated with your account. Follow the instructions provided, and check your spam folder if you are waiting for an email.

Use the heart on a product card or “Save to favorites” on a product page to save a product for later. Open Favorites to view your selection. Sign in to save Favorites to your account; guest selections are stored in the browser and may be lost if its data is cleared.

No. The newsletter is a separate choice. Follow the confirmation instructions if you subscribe, and use the unsubscribe link in a newsletter to leave the mailing list. Our Privacy Policy explains how your information is handled.