Refund and Returns Policy

Changing your mind

Once serum, cream or Gua Sha has been used, we do not offer a change-of-mind return or refund, even within 10 days.

For an eligible unused online purchase, you may withdraw within 10 days of delivery without giving a reason. Contact us within that period with your order reference. Opening outer packaging alone is not proof of use.

The withdrawal right excludes goods made to your specifications or damaged through poor handling. Outside the applicable withdrawal right, we do not offer change-of-mind returns.

A problem with your item

Faulty, damaged, incorrect or misdescribed items are handled separately. A fault discovered after use is not automatically rejected, and these rights are not limited to 10 days. Contact us with your order reference and a description; photos can help. We will review the issue and arrange the remedy required by law, which may include replacement, repair or a refund.

Returns and refunds

Contact us before sending anything back. We will confirm the return address, transport arrangements, any applicable delivery or return costs and the refund method. We reimburse the amount required by law, without a restocking fee or compulsory store credit.

Contact us

Email info@mysolena.com or call +961 78 760 514. To stop an order before delivery, see our Cancellation Policy.